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FAQs

Traveling the globe takes planning. Here are some frequently asked questions.

For Administrators

  • What materials will I receive to share with those covered under the group policy?

    Your new account documentation will include a proposal, which describes the coverage terms and rate, accompanied by a Specifications Form. These documents will serve to confirm the program's terms and will serve as your authorization for the specified plan. Upon receipt of the signed authorization and in advance of the start date, we will provide you with online access to the plan's certificates of insurance, identification cards, benefit summaries and claim forms. Distribution of these materials varies from one client to another and should be arranged with your Account Manager. 

For Students/Members

  • What is Direct Pay?

    Direct Pay is a service that issues a Guarantee of Payment (GOP) from GeoBlue to participating providers outside the U.S to cover medical treatment. In many countries providers require this at the time of the visit. If this guarantee is not arranged prior to the visit, the physician may require payment up front from you.

    Request Direct Pay at least 48 hours prior to your appointment to avoid paying out-of-pocket for medical care and submitting claims.

For Parents/Guardians

  • How can I help my child manage his/her insurance online?

    Once you register as a Parent/Guardian you will have online access to the tools necessary to help your student manage his/her healthcare no matter their location. You can find profiled healthcare providers, arrange direct pay, and view plan details. You will also be able to sign up for alerts relating to health and safety risks in selected destinations.

For Brokers and Clients

  • Where can I find information regarding transparency in coverage and the 2021 Consolidated Appropriations Act?

    At the end of 2020, Congress passed several healthcare reforms as part of the Consolidated Appropriations Act. These reforms—also referred to as the No Surprises Act—aim to curtail balance billing and out-of-network charges without advance notice. With the introduction of additional rulemaking throughout 2021, GeoBlue is working to implement the No Surprises Act for its New York and California ACA student health insurance plans, and its corporate expat portfolio nationwide by the applicable enforcement deadlines.

    To learn more, please click here. 

Need Help?

Whether you are looking for assistance with your plan options, setting up a new program, filing a claim, accessing the Global Health & Safety team or contacting customer service, we are here to help.